04 Jun
9:00 am - 5:00 pm
Guy鈥檚 Hospital
London, UK, 4th June 2018
Course details:
Conflict and communication breakdown between patients and health professionals can be upsetting, time-consuming and in some cases have long-lasting impact.聽 This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients/families to prevent conflict from escalating.
The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day to give participants the opportunity to observe a conflict as it unfolds, instruct the actors鈥� next steps and practice their own mediation skills with detailed feedback.
This course will teach you to:
路聽聽聽聽聽聽聽聽 Understand what triggers conflict between patients and health professionals
路聽聽聽聽聽聽聽聽 Use mediation skills to engage with patients and families
路聽聽聽聽聽聽聽聽 Prepare for difficult conversations
Course background:
The course is based on an innovative conflict resolution project at the Evelina London Children鈥檚 Hospital run in collaboration with The Medical Mediation Foundation. Since 2013, more than 1,300 health professionals have been trained as part of this project. The training has been consistently rated as 鈥渆xcellent鈥� and 鈥渧ery relevant鈥� by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de-escalate or resolve it.
Course leads:
路聽聽聽聽聽聽聽聽 Sarah Barclay is the founder of The Medical Mediation Foundation, a not for profit organisation providing mediation and conflict resolution training to NHS hospitals. She is also Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children鈥檚 Hospital. In 2014 Sarah was voted an 鈥淣HS Innovator鈥� by The Health Service Journal for her work on the Evelina project. She has a Masters in Medical Law and Ethics from King鈥檚 College London and is a former award winning BBC social affairs presenter. www.medicalmediation.org.uk
路聽聽聽聽聽聽聽聽 Oscar Mathew is a Director of The Medical Mediation Foundation. He is a聽 barrister and mediator and a former Senior Legal Adviser to the General Medical Council (鈥楪MC鈥�) overseeing judicial reviews and running complex investigations.聽 He was involved in setting up a pioneering facilitated meeting pilot programme for the GMC called 鈥楳eetings With Doctors鈥�, which is now national policy for the organisation. He now runs training days with MMF for many NHS clients and facilitates team development work for Evelina London.
路聽聽聽聽聽聽聽聽 Performing Medicine:聽 Performing Medicine provides arts based training courses for medical students and healthcare professionals which develop skills essential to clinical practice. Led by Suzy Willson (Honorary Professor at Barts and The London School of Medicine and Dentistry) Performing Medicine runs programmes for medical students at Barts and The London, (where courses and workshops are a compulsory element of the enhanced curriculum across the five years of medical school) King鈥檚 College London, the Royal United Hospitals in Bath and Guy鈥檚 and St Thomas鈥� Trust. Through public events, Performing Medicine creates opportunities for all to engage with the issues at the heart of 21st century medical practice. Winner of the Times Higher Award for Excellence and Innovation in the Arts, 2007.聽
Participant feedback:
鈥淓very NHS worker should attend this training鈥� 鈥� Matron
鈥淏rilliant鈥� 鈥� Consultant paediatrician
鈥淎mazing course. One of, if not the best, courses I’ve attended鈥� 鈥� Clinical Psychologist
Cost:
Medical (early bird):聽聽聽聽聽聽 拢180.00
Medical (full price):聽聽聽聽聽聽聽聽 拢200.00
Nursing/AHP:聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽 拢80.00
Booking details:
To book, visit Eventbrite:聽
Queries:
Contact Jenna Heath, Education Coordinator, Evelina London Children’s Hospital.
Email: [email protected]
Tel:聽 07785994659